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MVH
From Viabuy Customer Service -
Dear customer,
please take note the following limits for your VIABUY Prepaid MasterCard® when loading, paying and cash withdrawal at ATMs:
Loading limits
You can load your card according to your identification level (IDV Level) with the following amounts per year:
- IDV1 up to EUR 1.000 (of which EUR 1.000 with cash or vouchers)
- IDV2 up to EUR 15.000 (of which EUR 12.000 with cash or vouchers; EUR 1.000 per month with vouchers)
- IDV3 without general loading limits (of which EUR 12.000 per year with cash or vouchers; EUR 1.000 per month with vouchers)
You can load your card up to 3 times per day and/or up to 60 times per month.
Only when loading the card with iDEAL and SOFORT Banking in principle the following loading limits apply:
- 150 EUR in the first 7 days from the first loading of the card in Germany, Austria, France, Netherlands and Belgium.
Identification levels (IDV levels)
At the beginning, you will receive your VIABUY MasterCard with identification level IDV1. You can check the current IDV level of your card after login under ‘Settings’. There you can increase the IDV level of your card at all times by providing further documents. Please click on the yellow link ‘Increase identification level now’ and follow the instructions on the screen.
Documents for IDV2
A. A legible copy of a government issued ID
Please upload a copy of the front and backside of your valid ID. The address on the backside of the ID must match with the address of delivery. Or:
B. A government issued document and proof of address
If you do not possess a valid ID, you can upload a copy of a government issued identification document with passport photograph (e.g. passport, EU-driver’s license, residence permit).
In case your proof of ID does not contain the used address for the order, we will need a proof of address in addition:
- Utility bill (not older than 3 months), e.g. electricity, water, gas, internet or telephone bill, which you received by post (no PDF or internet bills).
- Current bank statement on paper and with address field (screen-prints or online statements are not accepted as proof of address!)
- Vehicle documents
- Proof from the residence registry office
Documents for IDV3
For annual deposits of in total over 15.000 EUR we need, after successful activation and payment of your VIABUY MasterCard, further proof of the indicated origin of your financial funds. Contact VIABUY customer service by email for further instructions.
If your indicated and proven incoming funds do not exceed 15.000 EUR per year, an increase onto IDV3 is not necessary.
Paying and withdrawing cash at ATMs
You can pay with your VIABUY Prepaid MasterCard as often as you please worldwide at over 32 MasterCard locations and on the internet, within the credit available. At ATMs you can withdraw up to a maximum of three times per day and in total EUR 2.400 per day with your VIABUY card. The exact limit per cash withdrawal is determined by the operator of the ATM and is often lower.
Best regards,
VIABUY Service Team
service.en@viabuy.com
