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Ursprungligen postat av
Foo666
Snicksnack. Tala om att du är spelberoende ja. Det andra nej.
Talar av erfarenhet, har fått återbetalning från 2 licensinnehavare senaste veckan, utan snack.
Further to reviewing your accounts we can confirm that you implemented an indefinite self-exclusion at Mount Gold Casino on 04.01.21, and a definite self-exclusion at Refuel Casino on 25.03.21. You then proceeded to register an account with Amok Casino on 02.07.21.
Please be advised that our Terms and Conditions
https://www.mountgold.com/terms-and-conditions/ clearly state the following with regards to the self-exclusion policy: 14.3. SELF EXCLUSION POLICY Please note that any self-exclusion requested on Our Website is only applicable to this Website. Therefore, We recommend You to consider extending Your self-exclusion to each operator where You hold an account with.
Therefore as the self-exclusion only applied to the two brands you requested it on, we will not be refunding you with your net deposits from our sister brand. We thank you for your understanding.
Detta fick jag som svar