Dödligt virus från Kina orsakar panik (SARS-CoV-2, COVID-19)

CORONAVIRUS
(Updated 29JAN20)

SAS is in close contact with both health and aviation authorities to get the latest information regarding the Coronavirus and flu linked to the Wuhan region, China.
WHO has as of today not published any travel restrictions regarding international travel.

For more information regarding Travel Advice, please visit the World Health Organization's web site or your local National Public Health Agency's website.


Health declaration
Due to the current situation in China, Chinese authorities now require all inbound travelers to fill in a health declaration. Completed declarations are to be presented at immigration upon arrival. SAS will provide you with a copy to fill in before your departure at the airport.

SAS is following the situation closely and will provide updates according to the recommendations from relevant authorities.


Voluntary change of flight
We are offering our customers travelling to/from/via Beijing, Shanghai and Hongkong to voluntary change their reservation. We also offer a refund.
You have the possibility to rebook your flight to another travel date or refund your ticket according to below options:

Is the departure date of your flight to/from/via Beijing, Hong Kong or Shanghai on 26 January 2020 – 29 February 2020 and your ticket number starts with 117 issued on/before 28 January 2020 on a SAS operated flight? Then your new departure date should be no later than 31 May 2020.

You can change your travel dates only if the same airlines and travel class is available as mentioned in your original ticket. You will not have to pay the change fee.


How to rebook and apply for a refund
Your ticket must be purchased on SAS webb, SAS App or SAS Call Center. If you booked via a travel agent or a tour operator, please contact them directly.

Log into  My Bookings and change your travel dates yourself (you need to change country on the website to the same as where you did your original booking). If your itinerary includes other airlines you need to contact SAS Customer service for rebooking.

Links to My Bookings and refund application can be found on top of this page. SAS will not absorb costs such as, but not limited to, accommodation, food and surface/air transportation for voluntary rebooking.