VD:n för UnitedHealthcare, Brian Thompson, mördad i New York (2024-12-04)

UnitedHealthcare insures 49 million Americans and had $281 billion in revenue for the 2023 fiscal year. In 2021, Thompson was criticized in an open letter from the American Hospital Association due to a UnitedHealthcare plan to start denying payment for what it deemed as non-critical visits to hospital emergency rooms. UnitedHealthcare has been widely criticized for its handling of claims.
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Additionally under Thompson's leadership, UnitedHealthcare began using artificial intelligence (AI) to automate claim denials, resulting in patients being unable to access needed medical care. Between 2020 and 2022, the rate at which post-acute care claims were denied more than doubled. A class action suit filed against UnitedHealth Group in November 2023 alleged the company knowingly employed an AI model that had a 90% error rate.