2011-03-10, 21:42
#1
Har köpt en jacka som inte passade från denna webshop: http://www.fmeshop.com/
Jag vill såklart skicka tillbaka den men jag förstår inte riktigt instruktionen på deras hemsida. Det står såhär i deras F.A.Q:
Det jag inte riktigt förstår är om jag måste skicka någon förfrågan om att skicka tillbaka varan innan jag kan skicka den för att få något papper som ska följa med, och måste det var ett riktigt brev och inget mail?
Skickade ett mail till dem som såg ut som följande:
Kvittot bifogade jag som bild.
Som svar fick jag:
Det som oroar mig är att de skrev "Read the "Article 6: Right of withdrawal" and follow
the procedure at the adress". Och jag gjorde ju som det stod att man skulle göra men endå så hänvisar dem till det IGEN? Så jag måste ha gjort något fel, och det verkar ju som om man måste skriva till dem innan man skickar.
Jag vill såklart skicka tillbaka den men jag förstår inte riktigt instruktionen på deras hemsida. Det står såhär i deras F.A.Q:
Citat:
How am I reimbursed?
The customer must send Still4 Srl a written request within 10 working days from the receipt of the goods. This request must be sent by registered letter with return receipt, and addressed to:
Still4 Srl
(Customer Service Franklin&Marshall)
V.le dell'Industria 24 D
37135 Verona (Italy)
or by telegram or email, again within the same term of 10 working days, followed by a confirmation by registered letter with return receipt, sent absolutely within the following 48 hours. Once the request for withdrawal has been received following the procedure listed above, Still4 Customer Care will rapidly inform the customer how to return the goods, which must reach Still4 within 10 days from authorization.
With the exception of costs for the repair of damages to the original packaging, Still4 will reimburse the customer the full sum paid, with the exception of shipment costs, within 14 days from the return of the goods by crediting the credit card or Paypal with which the goods were purchased.
The customer must send Still4 Srl a written request within 10 working days from the receipt of the goods. This request must be sent by registered letter with return receipt, and addressed to:
Still4 Srl
(Customer Service Franklin&Marshall)
V.le dell'Industria 24 D
37135 Verona (Italy)
or by telegram or email, again within the same term of 10 working days, followed by a confirmation by registered letter with return receipt, sent absolutely within the following 48 hours. Once the request for withdrawal has been received following the procedure listed above, Still4 Customer Care will rapidly inform the customer how to return the goods, which must reach Still4 within 10 days from authorization.
With the exception of costs for the repair of damages to the original packaging, Still4 will reimburse the customer the full sum paid, with the exception of shipment costs, within 14 days from the return of the goods by crediting the credit card or Paypal with which the goods were purchased.
Det jag inte riktigt förstår är om jag måste skicka någon förfrågan om att skicka tillbaka varan innan jag kan skicka den för att få något papper som ska följa med, och måste det var ett riktigt brev och inget mail?
Skickade ett mail till dem som såg ut som följande:
Citat:
This is a request for withdrawal of my goods. The jacket I bought did not fit, that's why I wish to return it.
I attached the receipt I got when I made the purchase as a picture.
Here is the order:
också kopierade jag in orderbekräftelsen
I attached the receipt I got when I made the purchase as a picture.
Here is the order:
också kopierade jag in orderbekräftelsen
Kvittot bifogade jag som bild.
Som svar fick jag:
Citat:
Dear User,
You can send the goods to this address:
Still4 s.a.s.
Franklin&Marshall Customer Service)
V.le dell'Industria 24 D
37135 Verona (Italy)
Read the "Article 6: Right of withdrawal" and follow
the procedure at the adress
http://www.fmout.com/language/en/shipping_cost.php
If you have other questions, please contact our customer
care at:
customercare@fmeshop.com
Best regards,
Customer Care Manager
For any others info, please contact our Customer Care
service at:
customercare@fmeshop.com
You can send the goods to this address:
Still4 s.a.s.
Franklin&Marshall Customer Service)
V.le dell'Industria 24 D
37135 Verona (Italy)
Read the "Article 6: Right of withdrawal" and follow
the procedure at the adress
http://www.fmout.com/language/en/shipping_cost.php
If you have other questions, please contact our customer
care at:
customercare@fmeshop.com
Best regards,
Customer Care Manager
For any others info, please contact our Customer Care
service at:
customercare@fmeshop.com
Det som oroar mig är att de skrev "Read the "Article 6: Right of withdrawal" and follow
the procedure at the adress". Och jag gjorde ju som det stod att man skulle göra men endå så hänvisar dem till det IGEN? Så jag måste ha gjort något fel, och det verkar ju som om man måste skriva till dem innan man skickar.
Citat:
Detta har liksom inte hänt eller missar jag något? Ska jag bara skicka skiten eller?
Still4 Customer Care will rapidly inform the customer how to return the goods, which must reach Still4 within 10 days from authorization.
